All purchases on this web site come with a full 100% money-back guarantee. We guarantee your complete satisfaction or your money back.
Customers can expect to receive their items within 3 to 5 business days for orders within the USA and 6 to 10 business days for international orders, or as otherwise stated at the time of purchase.
We are so happy to have our international customers! When ordering internationally, please remember that your local customs office may charge a fee and/or cause a delay in your shipment - please verify what the rules of your country are - everyone is different. On the customs form that we fill out, we state what the item is, e.g. "earrings" and put the value at the purchase price (before taxes and shipping)
International orders that pay with a credit card will in many cases be verified over the phone with us. Please provide a valid phone number.
Shipping prices are flat-rate per order, meaning that no matter how many products you buy, the shipping price is the same.
Wild Gems accepts returns of any jewelry item for up to 30 days after the item was received. It must be returned in its original condition and packaging. We will refund the 100% of the price of the jewelry, original shipping and any taxes paid. Wild Gems cannot be responsible for the cost of shipping the return back to us.
In the case of defective merchandise (if it breaks or is damaged in a way that is not a normal part of wear), please return it to us so that we can replace it for you.
Examples of covered defects are a stone falling out of its setting (note that the stone must be included in the package sent back to us for a full replacement) or soldered pieces breaking.
Examples of normal wear (not grounds for a replacement) are natural silver tarnish, dings or marks on the silver and scratches on the stones.
Please return your purchase to the address below and send us an email so that we can look out for it:
5403 Kings Hwy
Austin, TX 78745